How do I care for my purchase?
If you have a question about the proper care or fabric treatment of any of our items, please reference the item on our website, email a Customer Assistance representative firstname.lastname@example.org
Is your merchandise manufactured in the USA?
Our merchandise is both imported and domestic in origin. Details about the manufacture of specific items can be found on franklinmichelle.com.
What forms of payment can I use?
Franklinmichelle.com accepts the following forms of payment:
- American Express
Other forms of payment:
- Online gift certificates
- PayPal Credit
We do not accept:
- Personal checks
- Money orders
When will my order ship?
Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1–3 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday, and holidays are not considered business days.
When will my order arrive?
For US orders - You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
For International or outside the Unites states - Shipments are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 7 to 10 business days for delivery.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
Do you ship outside the United States?
We ship to more than 20 countries outside the US. If your country is listed it will be available at checkout.