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Return Policy

Making A Return

 

We want you to be satisfied with your FranklinMichelle.com purchases. If that’s not the case, we’ll gladly accept merchandise for return in most cases at no cost to you, provided it:

  • Is in new condition
  • Hasn’t been washed, worn, or altered
  • Is accompanied by the original invoice
  • Is returned according to the schedule below
  • Still has the "Do not remove" tag attached.

 

TIMING FOR A RETURN

 

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Within 30 Days

Full-Price Items
Sale Items

 

Cannot Return

Personalized Items
Clearance items

 

 

ALLOW UP TO TWO WEEKS TO PROCESS YOUR RETURN

It could take up to two weeks for us to receive and process your return. We will credit your original form of payment.

 

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Any credit will be refunded to the original tender.

 

Purchases With Gift Cards/Certificates

If any portion of your purchase was paid for by gift card/certificate, you will receive the full value of your return on a FranklinMichelle.com Virtual Gift Card.

 

Purchases With PayPal or PayPal Credit

PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account.

 

 

All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.