Site Information

 Loading... Please wait...

  • Call us on 877-317-3835
  • Gift Certificates

Shopping

SHOPPING

What forms of payment can I use?

FranklinMichelle.com accepts the following forms of payment:

Credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Other forms of payment:

  • Online gift certificates
  • PayPal
  • PayPal Credit

We do not accept:

  • CODs
  • Layaway
  • Personal checks
  • Money orders

*Gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Gift card.

 

When will my order ship?

Pending order verification and credit approval, orders placed with Standard shipping will ship within 1–3 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday, and holidays are not considered business days.

 

When will my order arrive?

For US customer’s you can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email or sent in the order update email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

For International Customer’s Shipments are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 7 to 10 business days for delivery.

Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

 

What does it cost to ship my order?

Shipping cost will be determined at checkout.

Sometimes we offer free shipping promotions whereby the shipping rates will change.

Gift certificates are electronic and shipping is free of charge.

 

Do you ship outside the United States?

We ship to more than 20 countries outside the US. Your country will be available to select at checkout.

 

By which carrier will my order be shipped?

We use different carriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email with the name of the carrier and any tracking information.

Please note: Orders greater than 10 units are not eligible for expedited shipping (2-Business Day, Next Day, or Saturday delivery).

 

What if I change my mind and want a different size or color after my order is processed?

Once your FranklinMichelle.com order has been processed, you cannot make changes. For assistance, please call our Customer Assistance representatives at 877-259-0380.

 

If I’m not happy with my purchase, can I return it?

If you are not entirely satisfied with your recent FranklinMichelle.com order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered and has the original tags.

Returns must be made according to the guidelines of our Return Policy.

Personalized items cannot be returned.

 

Is there a charge for making a return?

No. We will provide a postage-paid return label free of charge. If your item is not received in new condition the return postage and 5% restocking fee will be deducted from credit.

 

If I give a gift to someone, can that person return it?

Returning gifts is easy, since all gifts come with both a gift receipt and a postage-paid return label. Gift recipients who return an item will be issued a Virtual Gift certificate from FranklinMichelle.com.

Personalized items cannot be returned.

 

What should I do if an item arrives damaged?

Customer satisfaction is our goal at FranklinMichelle.com. Please contact our Customer Assistance representatives at 877-259-0380 and we will replace the item. Additional information such as pictures may be required.

 

Can I see a record of my FranklinMichelle.com transactions?

Customers who register for an account can easily access their Order History, with all details regarding past purchases and status of pending orders.

 

How long will it take to process my return?

Please allow 10 to 12 business days for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

 

If I want to exchange an item for a different size or color, how do I do that?

We are not able to process exchanges. If you need a new size or color, you may place a new order online at FranklinMichelle.com.

To return the original item(s), simply complete your return form and send your return by U.S. Postal Service. Customers are responsible for return shipping in this case, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.

Personalized items cannot be returned.

 

If an item I just purchased goes on sale, can I be reimbursed for the difference in price?

If FranklinMichelle.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance at 877-259-0380 to request credit for a price difference.

 

Are there any limitations regarding promo codes?

If you receive a promo code for use at FranlinMichelle.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. Which will be posted for each promo code separately.

 

PAYPAL FAQS

How does PayPal work?

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the FranklinMichelle.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How do I contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly.

Sign up for PayPal now.

PayPal Credit FAQ.